Thank you for choosing to shop with us! Here’s everything you need to know about our shipping policy:
1. Order Processing:
Once you place an order on our virtual store, please allow up to 1-2 business days for processing.
Orders are processed and shipped during regular business hours, Monday through Friday, excluding holidays.
2. Shipping Methods:
We offer several shipping options to accommodate your needs, including standard, expedited, and express shipping.
To learn about the available shipping methods in addition to the regular one, please contact our customer service department.
3. Shipping Rates:
Shipping rates are calculated based on the weight of your order, the shipping method selected, and the destination address.
We strive to provide competitive shipping rates to ensure a cost-effective shopping experience for our customers.
4. Estimated Delivery Times:
Delivery times vary depending on the shipping method selected and the destination address.
Delivery times will be provided to you as soon your order is processed and shipped.
5. Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation containing tracking information.
You can use this tracking information to monitor the status of your delivery and estimated delivery date.
6. International Shipping:
We currently offer shipping to select international destinations. International shipping rates and delivery times may vary.
Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our control.
7. Shipping Restrictions:
Certain items may be subject to shipping restrictions based on size, weight, or destination regulations.
We will notify you if any items in your order are not eligible for shipping to your location.
8. Order Status Updates:
You can check the status of your order at any time using your order traking number directly on the courier service web page.
If you have any questions or concerns about your order or shipping status, please don’t hesitate to contact our customer service team for assistance.
9. Shipping Insurance:
Shipping insurance may be available for an additional fee to provide added protection for your order during transit. Please contact us for more information.
10. Contact Us:
If you have any further questions about our shipping policy or need assistance with your order, please feel free to reach out to our customer service team. We’re here to help! Customerservice@ekijointgold.com
Thank you for shopping with us!