Thank you for choosing to shop with us! Here’s everything you need to know about our shipping policy:
1. Order Processing:
Once you place an order in our online store, please allow 1-2 business days for processing.
Orders are processed and shipped during regular business hours, Monday through Friday, excluding holidays.
2. Shipping Methods:
We offer several shipping methods to suit your needs, including standard and express.
To learn about shipping methods available in addition to standard, please contact our customer service department.
3. Shipping Rates:
Shipping rates are calculated based on the weight of your order, the selected shipping method, and the destination address.
We strive to offer competitive shipping rates to ensure a cost-effective shopping experience for our customers.
4. Estimated Delivery Times:
Delivery times vary depending on the selected shipping method and the destination address.
Delivery times will be provided as soon as your order is processed and shipped.
5. Tracking Information:
Once your order has shipped, you will receive a shipping confirmation containing tracking information.
You can use this tracking information to monitor the status of your delivery and the estimated delivery date.
6. International Shipping:
We currently offer shipping to select international destinations. International shipping rates and delivery times may vary.
Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our control.
7. Shipping Restrictions:
Certain items may be subject to shipping restrictions based on size, weight, or destination regulations.
We will notify you if any item in your order is ineligible to be shipped to your location.
8. Order Status Updates:
You can check the status of your order at any time using your tracking number directly on the courier’s website.
If you have any questions or concerns about your order or shipping status, please don’t hesitate to contact our customer service team for assistance.
9. Shipping Insurance:
Shipping insurance may be available for an additional fee to provide extra protection for your order during transit. Please contact us for more information.
10. Contact Us:
If you have any further questions about our shipping policy or need assistance with your order, please don’t hesitate to contact our customer service team. We’re here to help! customers@ekijointgold.com
Thank you for shopping with us!
<p><p style="color:#b49431;"><strong>"Your horse, our inspiration"</strong></p></p>